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The Business Business/Services Section
Acknowledgment of Customer Complaint (investigation proceeding)
 This form is designed to assist you in drafting a letter acknowledging a customer’s complaint, and informing them that you are in the process of investigating that complaint. |
Acknowledgment of Customer Complaint (information needed)
| This form is designed to assist you in drafting a letter acknowledging a customer’s complaint, and requesting further information from the customer to proceed with your investigation into that complaint. |
Letter of Apology for Billing Error
| This form is designed to assist you in drafting a letter of apology to a customer for a billing error. |
Letter of Apology for Rude Employee
| This form is designed to assist you in drafting a letter of apology to a customer for being treated rudely by one of your employees. |
Letter of Apology for Shipping Problem
| This form is designed to assist you in drafting a letter of apology to a customer for a shipping problem. |
Letter for Overpayment of Invoice
| This form is designed to assist you in drafting a letter notifying a customer that they have overpaid the amount due on a particular invoice. |
Letter for Underpayment of Invoice
| This form is designed to assist you in drafting a letter notifying a customer of their underpayment of a particular invoice. |
Thank You for Customer Referral
| This form is designed to assist you in drafting a letter thanking a customer for their referral of another customer to your company. |
Distribution Agreement
| This UK Distribution Agreement sets out the commercial terms between a Supplier of goods and/or services to another party, the Distributor, for resale in a specified territory (e.g. the UK). The Agreement allows the appointment to be either exclusive or non-exclusive. Clauses include rights granted, restrictions on the Distributor, the Distributor’s marketing obligations, supply of and payment for the goods and/or services, support obligations on the Supplier and protection and use of intellectual property rights. These forms have been created by UK lawyers for use in England and Wales. |
Franchising Agreement
| The term `franchising` has been used to describe many different forms of business relationships, including licensing, distributor and agency arrangements. The more popular use of the term has arisen from the development of what is called `business format franchising.` McDonalds and Subway are both franchises. Business format franchising is the granting of a license by one person (the franchisor) to another (the franchisee), which entitles the franchisee to trade under the trade mark/trade name of the franchisor and to make use of an entire business package, comprising all the elements necessary to establish a previously untrained person in the business and to run it with continual assistance on a predetermined basis. Our UK Franchise Agreement is a fully comprehensive agreement drafted to protect the Franchisor and its business format. It clearly sets out each parties obligations and what is expected from them. These forms have been created by UK lawyers for use in England and Wales. |
Joint Venture Agreement
| A UK Joint Venture Agreement can be used where two or more existing people (individuals or businesses) agree to co-operate and combine their resources with a view to making a profit on a new venture or product. This Agreement is suitable where two or more businesses wish to come together for a specific project for a specific length of time but do not wish to be bound together indefinitely. These forms have been created by UK lawyers for use in England and Wales. |
Limited Liability Partnership Agreement
| A UK Limited Liability Partnership is reasonably new trading vehicle and is a cross between a partnership and company (although it is more like a company). Unlike a partnership where partner’s losses can be unlimited, partners’ losses in a LLP are limited to the capital they introduced to the business. In return for this limited liability the LLP’s accounts must be filed at Companies House and therefore be open to public inspection. There are lots of great tax reasons for using a LLP and you will need to speak to your tax adviser as to whether a LLP is the right vehicle for you. This agreement sets out the how the relationship between the partners is to be governed and includes clauses on profit sharing, decision making and what happens on dissolution. The agreement also incorporates the legislation governing the management of Limited Liability Partnerships, in particular the requirements for designated members and for reporting annually to Companies House. These forms have been created by UK lawyers for use in England and Wales. |
Sales Agency Agreement - Long Form
| This UK Sales Agency Agreement allows one party (the Agent) to sell products (goods or services) on behalf of another (the Principal) in return for commission payments. The Agency Agreement includes reference to the Commercial Agents (Council Directive) Regulations 1993 as required by European Law. These forms have been created by UK lawyers for use in England and Wales. |
Sales Agency Agreement - Short Form
| This UK Sales Agency Agreement allows one party (the Agent) to sell products (goods or services) on behalf of another (the Principal) in return for commission payments. The Agency Agreement includes reference to the Commercial Agents (Council Directive) Regulations 1993 as required by European Law. We have two forms of UK Agency agreements – a simple version where just the basic clauses are required and a more detailed and complex form for the more serious and long term business relationships. These forms have been created by UK lawyers for use in England and Wales. |
Business-to-Business (B2B) Terms of Sale
These UK terms and conditions have been specifically drafted for Sellers who wish to sell products and goods to other businesses (B2B). It is important to ensure that as a Supplier of goods you have a comprehensive set of terms and conditions that deal with the following:
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Business-to-Consumer (B2C) Terms of Sale
These UK terms and conditions have been specifically drafted for Sellers who wish to sell products and goods to consumers (B2C). They have been drafted fairly between the Seller and the Consumer. It is important to ensure that as a Supplier of goods you have a comprehensive set of terms and conditions that deal with the following:
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